Shipping & Returns
Everything below reflects how this store is actually configured — the shipping option names and prices are the ones you will see at checkout, and the return terms are the ones in our Refund Policy.
Where we ship
- United States — all 50 states and Washington, D.C.
- International — select art prints and canvases ship to Australia, Brazil, Canada, Denmark, Ireland, Japan, the United Kingdom, the EU, and the EFTA countries. Availability and cost are shown at checkout for the items in your cart.
Shipping options and cost
Choose your shipping option at checkout, before payment. These are the exact options you will see:
| Option | Cost | Total time to your door |
|---|---|---|
| Free Standard Shipping | Free on orders of $75 or more | 7–12 business days |
| Fast Shipping | $5.95 | 4–9 business days |
| Fastest Shipping + Priority Processing | $9.95 | 3–7 business days |
Free Standard Shipping appears automatically once your cart subtotal reaches $75. Below $75, the paid options above are available. Oversized items such as blankets and large canvas prints may carry a higher shipping cost, which is shown at checkout.
Processing times
Every item is made after you order it, so the total time to your door is processing time plus transit time.
- Standard print-on-demand items: 2–4 business days to make, then 3–7 business days in transit
- Personalized items: 3–5 business days to make after you approve your proof, then 3–7 business days in transit
- Premium personalized items: 5–7 business days to make, then 2–5 business days in transit
Weekends and public holidays are not business days.
Peak season
Between October 15 and December 17, processing times can run 2–3 business days longer than the estimates above. Order early if your gift has a date attached to it.
Order tracking
Your tracking number is created when your order ships, not when you place it. Here is the usual sequence:
- Day 1 — order placed. You get a confirmation email straight away and your order enters the production queue.
- Days 2–4 (or days 3–7 for personalized items). We make your item, then package it for shipment.
- Day of shipment. The carrier — USPS, UPS, or FedEx — collects the package and generates the tracking number.
- Within 24–48 hours of shipment. Your tracking number arrives by email and the package becomes trackable.
Please allow 2–4 business days for standard items, or 3–7 for personalized ones, before expecting tracking information.
What we control, and what we don't
We make art and gifts; we are not a shipping carrier. We control how quickly your item is made and handed to the carrier. We do not control USPS, UPS, or FedEx delivery times, weather delays, carrier errors, or packages taken from a doorstep after delivery.
Once a package has shipped we can help you track it, and if something goes wrong we will help make it right — but we cannot make a carrier move faster.
Address changes
- Standard items: an address can be changed within 2 hours of placing the order.
- Personalized or custom items: the address cannot be changed once the order is placed, because production begins immediately.
Please check your address carefully at checkout. We cannot take responsibility for a shipment delivered to an address that was entered incorrectly.
Returns and exchanges
These terms mirror our Refund Policy, which governs if there is ever any difference between the two.
Damaged, defective, or wrong item
Contact us within 14 days of delivery at support@familygiftstudio.com with your order number and photos of the problem. We will reply within 1–2 business days and arrange a replacement or a refund, with a free return shipping label. Please don't send anything back before we've authorized it.
Other returns
Returns are accepted within 60 days of delivery. Email us with your order number and the reason for the return, and we will send you return instructions.
- Return shipping is the customer's responsibility unless the item was defective or the wrong item was sent.
- Shipping charges are not refundable.
- Personalized items cannot be restocked, so a deduction may be applied to the refund amount.
- We are not responsible for a return until it reaches us. Please keep your proof of postage and ship with tracking.
- Allow 5–7 business days from the day your return arrives with us for it to be processed.
Not returnable
- Digital downloads
- Items with custom graphics you supplied
- Normal colour variation between a screen and a printed product
We send a proof for approval before producing a personalized item, so please review your proof carefully.
Package Shipping Protection
Package Protection is an optional add-on you can choose at checkout. It covers your order against:
- Loss — a package that is never delivered, after a carrier investigation
- Theft — a package marked delivered but taken from your property
- Damage in transit — including damage from rain, snow, or extreme temperatures
Protection has to be purchased with the order; it cannot be added afterwards, and a claim cannot be honoured if it was not paid for at the time of purchase.
To make a claim: report the issue within 14 days of the expected delivery date. We verify the protection was purchased, open a carrier investigation where one is required, and then process a replacement, refund, or store credit within 5 business days.
Questions
Email support@familygiftstudio.com with your order number and we will get back to you within 1–2 business days.